MGE offer in house servicing of our SAM range of equipment in our ISO13485 and ISO9001 certified workshop area at our factory in Colchester. We are happy to service single or multiple units and by using our services, you can be assured that not only are genuine MGE parts used in all our repairs but also that units will be returned to you in full working order having been tested to the same stringent levels that we follow for all our newly manufactured equipment.
Servicing and Repairs
Servicing and maintenance repairs are carried out by the same technicians who build MGE's SAM equipment and are overseen by our Quality Control department.
On receipt of all equipment, and prior to any work commencing, MGE will carry out a full technical evaluation and report back on the recommended work that we feel is required as well as a confirmation of all the costs involved. Once approval has been received, all approved work will then be carried out before the equipment is fully retested and passed in accordance with our procedures prior to its return.
The complete process is managed by our Customer Services Team who are dedicated to provide the highest quality of service and support throughout.
Spare Parts & Accessories
MGE also hold a full range of spare parts and accessories in stock to provide the necessary support and assistance to EBME and other Medical Engineering departments who provide their own local support for our SAM equipment.
If you know the part that you need, this can be ordered directly from us or alternatively our experienced staff are on hand to assist you if you need some guidance. Contact us for more information.